Virtual Administration

As from the 1st August 2008 there will be a price change in the services provided by Virtual Administration.

For these Services below a charge of £16.00 per hour will apply:

Word Processing
Correspondence Service
Mail Merge
Delegate Follow-up
Spreadsheet Design and Support
Database Cleansing

For these Services below a charge of £20.00 per hour will apply:

Audio Typing
Marketing Support
Database Design and Support
Internet Research
Travel Arrangements
Event Management

More specialised services will be charged at a higher rate of £25.00 per hour.

Copywriting
SEO - Search Engine Optimisation
Website Editing

There are 2 specific services we provide which must be asked about for pricing charges - these are the Event Recording and the Podcasting Service. These are highly skilled services and need to be pre-booked.

The charges above apply to the actual time spent on your work and is rounded up to the nearest quarter hour.

The hourly rate excludes materials such as: stationery, postage and CD’s - these are charged separately at cost price.

Emailing and internet research incur no telephone charges.

Please contact Tracey if you have any queries regarding pricing.

Terms and Conditions

The terms and conditions of Virtual Administration are set out to confirm that both parties understand the work/tasks to be carried out, the costs involved, the time scale set for payments and the issues regarding client property.

A completed job sheet is required before any work is undertaken. The agreed work to be carried out on the job sheet can be confirmed by email or post.

All assignments and client contact details are treated as strictly confidential. Virtual Administration will never intentionally divulge, disclose or communicate client information.

Charging

Virtual Administration's standard hourly rates apply to tasks carried out from Virtual Administration's premises.
The hourly rate is billed in increments of 15 minutes, with time rounded up to the nearest quarter of an hour.
All stationary, postage, CDs/floppy disks, printing costs and all other expenses will be charged separately.
Registration of client details and initial enquiries regarding a new task (and at Virtual Administration's own discretion, a meeting with a new client) is complimentary. Any time taken carrying out work experimentally at the client's request, or discussing an assignment in detail shall be charged at the standard hourly rate.

Estimates

A confirmation accepting the terms and conditions are required before any work can commence. Estimates are provided on request. Virtual Administration's hourly fee structure ensures that clients only pay for the time it has taken to complete a task (plus any expenses). Therefore, estimates as opposed to quotations are provided. If the client's original requirements change, we reserve the right to amend the original estimate.

Invoices

Payment terms are 14 days from date of invoice.
Minimum invoice amount is for one hour at the standard hourly rate.
Invoices are included with returned work or sent by email. (Clients must ensure they have provided a valid email address that is checked regularly).
Should work be suspended or delayed through any default of the customer, Virtual Administration shall be entitled to immediate payment for the work carried out and expenses incurred.

Payment

Payment is by cash, cheque or bank transfer. If the bank refuses a cheque , the client will be responsible for all bank charges.

The Client shall be liable to pay interest to Virtual Administration at the rate of 3% per annum in excess of the base rate of the National Westminster Bank plc for each day that the invoice is outstanding.

Loss/Damage of Client Property

Virtual Administration cannot be held responsible for any loss, damage, theft etc of data, projects, equipment or any items relating to assignment, during transit to/from, or whilst at Virtual Administration's premises.

Due to the varied nature of Virtual Administration's work, it is not possible to insure clients' property.

Clients must make copies of all data and information, and insure equipment and items for use away from their own premises, prior to giving them to Virtual Administration.

Final proof reading and checking of all work supplied is the responsibility of the client. Virtual Administration must be notified of any errors within 7 days of receipt of completed work. Amendments or alterations, as requested by the client, will be charged at the standard hourly rate. Errors generated by Virtual Administration will be rectified free of charge.

Due to computer viruses, all incoming emails will be scanned. However, we may still not open unsolicited attachments to emails or emails that look suspicious by being from an unrecognised sender, have no subject heading or contain no message alongside an attachment.