How We Work

How We Work

The best way to understand how our Virtual PA service works is to give us a call on 01636 904951 and take a look at our ‘How it Works’ and ‘Working with your VA’ diagrams as below.

If you decide to come on board you will have your own dedicated team member, an experienced, knowledgeable and friendly Virtual PA who will look after your day to day admin needs.

We can also take your telephone calls and deal with your new enquiries. Our team are specifically trained and experienced in handling new enquiries, for example a mum requesting physiotherapy for their young child who has Cerebral Palsy with complex needs.

Take a look at our examples below of how we work in different situations.


How small practices can benefit from working with a Virtual PA

We offer the best Virtual PA service uniquely offered to the independent practice industry. All our knowledge and expertise is geared to understanding how private therapists and healthcare professionals work and operate their businesses.

A Virtual PA understands that therapists and independent practices have many balls to juggle. As well as the core responsibility of treating patients, the daily tasks of liaising with MDT members, case managers, solicitors, NHS therapists, family and carers, schools and specialist equipment suppliers can eat into your time.

Using the specialist support services of a Virtual PA, who can manage your day to day administration, book your appointments, chase up outstanding invoices, carry out research, type up and email out activity reports to case managers, enables you to concentrate on your patients.

See an example of the kind of services provided to a children’s physiotherapist here.

A Virtual PA is like having your own personal assistant, but without the overheads. No office space or computer equipment to provide. No salary to pay. Just a great service for a cost effective hourly rate.

Working with a Virtual PA makes a huge difference to the smooth running of a private practice. It allows you to concentrate on what you do best in business: the treating of patients and growing your own practice further.

It is about bringing support, understanding, a sympathetic ear, structure and knowledge of your industry, dealing with urgent demands and getting to know your clients, building trust and good solid relationships.

Focus on your patients and allow a Virtual PA to look after your admin. Feel better and let them take the strain.


I just wanted to provide feedback that Denise’s work and support with admin has been exceptional.  Her admin support has made an invaluable change to my work productivity and time management.

Christine Michael, Case Manager – NeuroHealth Case Management Services